Shipping policy

At Maar-Wizz, we aim to deliver your order quickly and safely.

1. Where we deliver
We deliver within India only. Customers living outside India (for example in the UAE, Qatar or Saudi Arabia) are welcome to order for family or friends, as long as the delivery address is in India.

2. Shipping charges
Delivery is free on every order within India. Any change to shipping charges will always be shown at checkout before you pay.

3. Processing time
Orders are usually processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. During festive seasons and sales, processing may take slightly longer.

4. Delivery time
We ship through trusted courier partners such as Blue Dart, DTDC, Delhivery and India Post.
Within Kerala: 4–10 business days
Rest of India: 4–15 business days
Remote areas: 7–20 business days
These are estimates and may vary because of courier delays, weather or other events outside our control.

5. Order tracking
Once your order ships, you will receive a tracking ID and link by email, SMS or WhatsApp.

6. Delays
We are not responsible for delays caused by courier partners or circumstances beyond our control. If your order has not arrived within 15 business days, please contact us at hello.waarwizz@gmail.com with your order details.

7. Incorrect address or failed delivery
Please make sure your delivery address and phone number are complete and correct. If a parcel is returned because of an incorrect address or failed delivery attempts, reshipping charges will apply.

8. Damaged or lost parcels
If your parcel arrives damaged, notify us within 48 hours of delivery with photos of the package and product. For lost parcels, we will work with the courier to investigate and resolve the issue.

9. Contact us
Email: hello.waarwizz@gmail.com
Phone / WhatsApp: +91 9961 004300